Write your name, order number and telephone number on a piece of paper. Be sure to complete all this relevant information. Please include the reason you are returning the item and whether you wish to be refunded or need a replacement item.
Clearly label and pack your returned products to the following address:MaxiNutrition
Boughey Distribution Limited
Send the package using your choice of courier. We recommend you send your goods back via a recorded, special or proof of delivery service.
You are responsible for all postage and packing costs and these will not be refunded.
Guarantee terms and conditions:
- Refunds will be offered on a proportionate basis to reflect how much of the product has been used.
- Powdered products will be weighed on return to Maxishop to establish how much has been returned.
- If you take advantage of any multibuy offer or discount, you will be refunded according to the discount that was applied to the offer.
- Please allow at least 7 working days for your refund or exchange to be processed.
- If you take advantage of any offers on the same product, all tubs/bottles/bars (including empty containers) will need to be returned for a refund to be made. Please ensure that tamper evident seals on unused products are not broken (other than the one tried) as only the sealed products can be refunded in full.
- Refunds and exchanges can only be given for products received by us within 40 days from receipt of order and only if we have the original packaging and any remaining content returned to us. However, exchanges will not be further exchanged or refunded. Products that are out of date will not be refunded.
- We cannot be held responsible for lost returns, caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.
- Alternatively to cancel your order please feel free to send an Email: firstname.lastname@example.org
The money back guarantee applies to all products purchased on www.maxinutrition.com or through our Customer Service department. Maxinutrition stockists are not obliged to offer the same service.
Please note: Postage and packing costs are not refundable
We also understand that you may want to cancel an order and in accordance with your statutory rights you have the option to withdraw from purchase within 7 working days from the day of the items delivery. Your statutory rights will not be affected.
Money back guarantee
We are so confident of our products’ effectiveness that we guarantee it. Just use the products as instructed on the label for 30 days, all the while maintaining a sensible training regime and a healthy diet. If you are not satisfied with the results, please send the goods back to us in the original packaging to us within 40 days, including your training and meal plans where we will review and determine if you qualify for a refund.
Please note: Short life products cannot be refunded/exchanged