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MaxiNutrition Frequently Asked Questions

When is the best time to use the products?

This depends on the product you're using. If timing is important to the use of a product, then you'll find all the instructions you need on the label. If no information about when to take the product is given on the label, this means that timing is not central to its use, and you'll still get great results no matter when the product is taken. Here are two examples of how you can combine several products effectively:

Example 1

Time: Supplement / meal
7.30am Breakfast
11.00am Cyclone
1.15pm Lunch
4.00pm Cyclone
6.00pm Train
7.30pm Progain
8.30pm Dinner
10.00pm ZMA
10.30pm Bed

Example 2:

Time: Supplement / meal
6.00am Breakfast
7.30am Train
9:00am Progain
11.00am Cyclone
2:00pm Lunch
6:00pm Cyclone
8.00pm Dinner
10.00pm ZMA
10.30pm Bed

Can I mix the products with milk?

We normally recommend that you mix the powdered products with water. Why? Some people don't tolerate cow's milk well. Often, this is because they're deficient in an enzyme called lactase, which helps to break down the lactose (a type of sugar) in milk. Common symptoms include nausea, cramps, bloating, gas, and diarrhea, which begin about 30 minutes to 2 hours after eating or drinking milk. You might find yourself constantly clearing your throat of phlegm and mucus. Often, you'll feel lethargic and tired. A very few people are allergic to casein (the protein found in milk). Common allergy symptoms are itchy skin, gastro-intestinal and respiratory problems

If, however, you do tolerate milk then go ahead and mix them with milk. Some people find that mixing the products with milk (e.g. cow's milk, soya milk, goat's milk, or rice milk) improves the taste. This will not reduce their strength or effectiveness in any way.

On the instructions, it says the product should be taken on an empty stomach. What does this mean?

Capsule-based products that specify they should be used on an empty stomach can be taken approximately 30 minutes before a meal.

Should I use the products only on the days that I work out?

No, you should use them on your recovery days too. After a tough workout, it can take several days for your muscles to recover fully. What this means is that your body is busy repairing the damage that you caused during your workout even when you're not in the gym. So, you need to feed your body extra support and performance nutrients on both training and recovery days.

When I mix Creatamax Extreme in a shaker, it "fizzes" like a carbonated drink? Is this normal?

Yes, this is normal, though it can cause the lid on your shaker to come loose (the new shakers with the screw-on lid don't have this problem). You can also mix Creatamax Extreme with a fork by stirring quickly until all the powder has dissolved.

Can I use Thermobol and Cyclone at the same time?

Thermobol is a product designed to make fat loss faster and easier. Cyclone, on the other hand, is designed to aid muscle growth and weight gain.

To lose fat, you need to burn more calories than you eat. Let's say that you get 1500 calories from your diet and you burn off 2,000 calories per day.

So, you're creating a calorie deficit of 500 calories per day.

Because one pound of fat contains 3,500 calories, it will take 7 days to lose 1 pound of fat (500 x 7 = 3,500).

Now, let's say you add Cyclone to your diet. Two servings contain around 500 calories. If you make no other changes to your diet, you will now be burning the same number of calories that you take in, so you won't lose any fat. This means you'll need to cut something else out of your diet to get the calorie deficit back to 500 calories per day.

In short, you can use Cyclone and Thermobol while you're losing fat, but you will need to modify your diet accordingly.

I want to lose fat and build muscle. Which products should I use?

With very few exceptions, losing a lot of fat and gaining a lot of muscle at the same time is very hard to do. That's because of the opposing demands these goals impose on your body.

To build a lot of new muscle tissue, your body needs energy. In other words, you'll need to overfeed-to consume more calories than you're burning each day. To lose fat, you need to underfeed-to consume fewer calories than you burn. If you do try to do both things at once, your progress in either direction will be so frustratingly slow that it won't be long before you feel like throwing in the towel.

It would be nice if the energy your body needs to build new muscle tissue came from stored fat. But, when your body is in a predominantly catabolic state (which it will need to be if you want to lose fat), gaining muscle is not its main priority.

Rather than trying to build a lot of muscle and lose a lot of fat at the same time, you'll get better results by splitting your training goals into several phases, and working on one after the other. I suggest that you focus on one of two goals; building muscle while minimising fat gain, or, losing fat while preserving muscle.

It's far more realistic to expect to lose 10 pounds of fat while gaining a pound or two of muscle, or gain five pounds of muscle while adding a couple of pounds of fat. Losing 10 pounds of fat at the same time as replacing it with 10 pounds of muscle is the exception and not the rule.

So, with all that in mind, Thermobol and Promax will help you lose fat while preserving lean muscle, while Cyclone and Progain will help you gain muscle while minimising fat gain.

How can I gain weight?

To gain weight, your body needs energy. In other words, you need to overfeed "” to consume more calories than you burn each day. The energy (calories) required to synthesise new muscle tissue won't appear from nowhere, and you'll need to get these extra calories from your diet. For most people, this will mean consuming 20-25 calories per pound of bodyweight. Using a 180-pound male and a figure of 20 calories per pound of bodyweight for example, we end up with 3,600 calories (180 x 20 = 3600). If you're not gaining weight each week, increase your calorie intake by 250-500 calories per day until you're putting on about 1 pound per week. A high-quality weight gainer like Progain is a quick and easy way to feed your body with the extra calories it needs to grow.

How much protein do I need?

The RDA (recommended daily allowance) for protein is 0.36 grams of protein per pound of body weight. However, protein expert Dr. Peter Lemon recently concluded that exercise more than doubles your need for protein. Based on his review of the research, Lemon reports that if you're exercising on a regular basis, you'll need to consume at least 0.8 grams of protein per pound of bodyweight. For people who want to build muscle and/or lose fat, this figure should be nearer 1 gram per pound of bodyweight. So, if we use a figure of 1 gram of protein per pound of bodyweight, a hypothetical 180-pound male will eat 180 grams of protein each day. Products likePromaxPromax Extreme, Promax Meal bars and Cyclone all contain a unique blend of high-quality whey protein (Biomax™) to satisfy your protein needs.

Maximuscle and Maxinutrition are divisions of HNC Healthy Nutrition Company (UK) Ltd. Registered in England and Wales. Company registration number 11121748 VAT no. GB290091805.

I am new to sports nutrition products. Where should I start?

The first thing to do is decide on your main goal. Then, use one of the links below to decide which products to buy:

I want to: Goal:
Improve my strength and power Strength and Power
Recover and rebuild from workouts Sustain and Rebuild
Lose weight and get Lean Defined Lean Definition
Increase my mass and size Mass and Size

What makes Maxinutrition products different from the others?

  1. Maxinutrition products come with the strongest guarantee in the industry. Use them for 30-days, as instructed. In the unlikely event you don't achieve the results you are after, just return them for a no-hassle refund.

  2. Every single batch is tested before being released for sale. For your peace of mind, all test records are kept on file.

  3. You won't find any Maxinutrition formula full of useless ingredients or in tiny amounts. Maxinutrition prides itself on only using ingredients which are supported by research. Sometimes we come across an ingredient that doesn't have enough research, but looks very promising. In this case, we'll throw it in free for you. This allows you to try new and exciting ingredients at our risk and not yours.

  4. Maxinutrition’s extensive testing programme allows us to test each and every batch of our products for any problematic banned substances. Such is the quality and accuracy of the tests that they are now endorsed and approved by UKAS (United Kingdom Accreditation Service) and have been given the ultimate accolade of ISO17052, which are the same standards that the IOC testing labs have to work to.

How do I contact you?

Phone or fax

If you need help choosing the right supplements for you, or advice about the best way to use them, then call between 8:30am and 5:00pm GMT from Monday to Friday on +44 (0) 345 241 2866 or 0800 171700.

Post

MaxiNutrition
Boughey Distribution Limited
Nantwich Rd
Wardle
Nantwich 
CW5 6RS

E-mail

customer services for order and delivery enquiries, quotes for shipping overseas, requesting a MaxiNutrition Shop catalogue.

maxicustomercare@maxinutrition.com for overseas enquiries.

maxicustomercare@maxinutrition.com for UK trade enquiries (proof will be required).

maxicustomercare@maxinutrition.com for any queries/comments you may have about our website.

If you're not sure who to contact, then e-mail customer services and we will make sure it reaches the right person.

We will attempt to respond to all emails queries within 1 working day.

Who will answer my questions about sports nutrition?

If you have a question about price or availability, or you're not sure which products to use, please e-mail customer services

How do I register?

To register or sign in, click on the "Login/Register" link at the top of the page. You will be asked to register before you make your first purchase.

When you register, we collect the information we need to fulfil your order, or to contact you if there's a problem. You'll need to provide your name, address, contact telephone number and a password, but you don't have to enter your credit card details at this stage. During registration, you can also view the full terms and conditions of our online shopping service.

What happens if my details change?

You can change all your personal details on the basket page of the website. If you ever need help, please e-mail customer services

What if I forget my password?

If you forget your password, click here to go to the "Login" page and use the "Forgot your password?" link. We'll send your registered password to the e-mail address we have on record. If this doesn't work, please contact MaxiNutrition Customer Services on +44 (0) 345 241 2866 between 8:30am and 5:00pm GMT Monday to Friday. You can also e-mail customer services

How does my shopping basket work?

Just like a shopping basket in a supermarket, you can put things in your basket (by clicking the 'add to basket' button) without having to buy them - it is just a way of holding onto things that you are interested in. You can remove products if you change your mind. You can't purchase an item until it has been added to your basket, so remember to check the contents of your basket carefully before you check out.

You can check what is in your basket at any time by clicking on the 'basket' link at the top of the screen. If you want to remove something, simply click 'remove'.

When you have finished your shopping, click the 'go to checkout' button. At this point you will be asked to enter your payment details.

How do I use a voucher code?

  1. Register with MaxiNutrition Shop. If you haven't registered already, please click here to do so (it will take only 2-4 minutes, and you only need to do it once).

  2. Add a product to your basket by pressing the "add to basket" button on the product page.

  3. You'll be taken to the basket page.

  4. Enter your voucher code in the space at the bottom right hand side of the page, and press the "add voucher" button.

  5. The discount will be applied to your order.

How do I check or change my order?

Checking your order:

1. Login to MaxiNutrition Shop as usual 2. Click on the 'Previous orders' link at the top of the page to view current orders.

If you have any problems please feel free to contact Customer Services on +44 (0) 345 241 2866 between 8:30am and 5:00pm GMT, Monday to Friday. If you wish to email us, please use customer services

Change your order:

Please contact customer services immediately on +44 (0) 345 241 2866

Can I cancel items from an Order?

You can cancel or amend any order placed with MaxiNutrition Shop, provided that the order has not yet entered the dispatch process. Please note we operate a fast dispatch system and items are usually sent out on the same day as the order is placed. To cancel your order please contact our Customer Services Team on +44 (0) 345 241 2866

If your order has been dispatched you will have to wait until your order is delivered before you can cancel the order. Please read "Your Statutory Rights" below.

Is it safe to shop at the MaxiNutrition Shop?

Our Secure Server Software encrypts your credit card information to ensure your credit card details are private and protected. We accept orders only from Web browsers that permit communication through Secure Socket Layers(SSL) technology. This means you cannot place an order through an unsecured connection.

What payment/switch/credit cards do you accept?

Visa, Mastercard, Switch, Solo, Delta and Paypal.

Can I return items?

If orders are returned to the MaxiNutrition Shop for any of the reasons below, a surcharge will become payable.

If you are not available to take delivery of your order, a card will be left notifying you of who to contact or where to collect it from. In the event you don't respond to the card within 7 days, your order will be automatically returned to the MaxiNutrition Shop. Your order will not be re-sent, unless the relevant surcharge and an additional delivery charge is paid. Please always check with MaxiNutrition Shop or your local depot if you are expecting an order, as the delivery company may have your order at the depot.

In the event of a refusal, change of mind, ordered in error or doctors recommendation not to take, a surcharge (see below) will be deducted from your refund unless you have contacted Maxishop to cancel your order within the seven working day cooling-off period.

The surcharges are in place to cover the costs of re-stocking, handling and administration and will not be waived under any circumstances.

Surcharges

Orders over £100 (excluding postage and packing) will incur a £15 surcharge, plus where applicable, the cost of postage and packing to re-send the goods.

Orders under £100 (excluding postage and packing) will incur a 15% surcharge or a minimum charge of £5, whichever is the greater, plus where applicable, the postage and packing cost to re-send the goods.

No surcharges will be made against your refund if your order is cancelled within the 7 working day cooling off period.

Refunds

Postage and packing costs are not refundable. The costs we charge are heavily subsidised and therefore will be deducted when a refund is issued. Ordering from the MaxiNutrition Shop direct gives you access to great prices, special deals and a money-back guarantee. You also avoid paying for petrol and parking.

Claims

MaxiNutrition Shop use the most reliable freight service. MaxiNutrition Shop use insured postal services and have systems in place to minimise damaged or lost goods.

All orders are weighed before leaving to ensure the correct order has been packed. All missing item claims will be verified against this. Any missing or damaged items are investigated fully and must be reported within 48 hours of delivery. All claims MUST be made in writing. Please note that in all instances where fraud has been committed, MaxiNutrition Shop will prosecute.

Title of goods

All goods remain the property of MaxiNutrition Shop until all payment has been received. Recovery of unpaid goods will be in accordance with the law.

Your Statutory Rights

Cooling-off Period

Whatever your sporting and physique goals are, we're confident you'll find the right products at the MaxiNutrition Shop to hep you achieve your goals faster. Use the products as instructed on the label for 30 days, in conjunction with a sensible training regime and high protein diet and in the unlikely event you don't feel they offered any benefit, just send the products back within 40 days for a no-hassle money back guarantee. Read more about our Money Back Guarantee.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all products. To cancel your purchase within the seven working day cooling off period, please contact our Customer Services Team on +44 (0) 345 241 2866 (option 1) Mon – Fri 8:30am – 5:00pm. Please package the relevant item(s) securely, for your protection we recommend you use a recorded delivery service.

Please note you will be responsible for the cost of returning the items to us unless we delivered item to you in error or if the item is damaged or faulty.

For more information on your right to withdraw from your purchase within the seven working day cooling off period, please visit the Department of Trade and Industry's.

Can I place an order and arrange for it to be sent to another address?

Yes. You can set up a second address (such as a work address) to have your supplements delivered. You can do this on the basket page once you have logged in to the MaxiNutrition Shop in the normal way.

Do you deliver overseas?

We currently do not deliver outside the UK, Ireland and the Channel Islands.